WORST of the WORST!!!!

Their customer service is **********. First I ordered the fiber through them, no body whatsoever contacted me in days, so I phoned countless times and spoke to people in their call center who assured me I would receive emails that we can proceed with the installation. no emails were received. eventually after 3 weeks of waiting for someone to make contact with me, I cancelled my application on various revenues (phone calls, emails even facebook). The only response I got back was an automated response. Another 3 weeks later, they have still not processed my cancellation and I am blocked and cannot apply with another ISP. I am beyond FURIOUS with this company. Absolutely NO customer service. I would hate to think what they treat their existing customers like if this is how they treat potentials. I included my cancellation reference number, if someone cares to PLEASE sort this out.