Worst LTE Provider on the continent
Had this link since February. Been happy with it for 2 months. Support doesn't work on Sundays. Engineers do not work from Thursday to Sunday from what I can see. If only I could do something about this with MTN directly. Supersonic just does not have the staff to service their support and even when there is staff, they are not competent or motivated enough to actually try fix the problems. They promise to phone back and don't. The people answering the calls cannot even answer basic questions.
I really wish that I did not have to deal with Telkom like support on such a premium account.
Avoid if you can.
Helpful (0)
Replies (8)0
Replies (8)
Supersonic 's replyOfficial
12 Jul 2021, 13:32Good day Anthony.
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
Supersonic 's reply12 Jul 2021, 13:32
Official
Good day Anthony.
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
's updateReviewer Update
12 Jul 2021, 15:54If I had a rand for everytime one of you guys said that. I have been on hold for almost 3 hours over the last 3 days and all your "super smart techies" can say is, "our support engineers will call you back". I thought they supposed to be the clever ones... Terrible service
's update12 Jul 2021, 15:54
Reviewer Update
If I had a rand for everytime one of you guys said that. I have been on hold for almost 3 hours over the last 3 days and all your "super smart techies" can say is, "our support engineers will call you back". I thought they supposed to be the clever ones... Terrible service
's updateReviewer Update
12 Jul 2021, 19:04At 13:30, your support agent said that the manager on duty would call today within an hour. It is now 19:00 and nothing. Still no word from your support engineer that has this ticket assigned to them either. So much for a 48 hour turnaround time. It is now once again days of begging for help
's update12 Jul 2021, 19:04
Reviewer Update
At 13:30, your support agent said that the manager on duty would call today within an hour. It is now 19:00 and nothing. Still no word from your support engineer that has this ticket assigned to them either. So much for a 48 hour turnaround time. It is now once again days of begging for help
's updateReviewer Update
13 Jul 2021, 19:24It is now over a day since I gave your support agent my number to give to a manager or the engineer and nothing. It seems that Supersonic is making too much money to worry about losing a few clients over support
's update13 Jul 2021, 19:24
Reviewer Update
It is now over a day since I gave your support agent my number to give to a manager or the engineer and nothing. It seems that Supersonic is making too much money to worry about losing a few clients over support
's updateReviewer Update
14 Jul 2021, 12:25Supersonic as a service provider is an utter disgrace to the country. Your super smart techies are near retarded and not helpful at all. My internet has now officially gone down to a point whereby I cannot even open a speedtest. Your call centre does not update tickets. I keep getting asked the same questions and then get told a manager is looking in to it.
Truly hope that your head office is on the list to be burned by the riots as there is clearly not a lack of *********** service providers in this country!
Truly hope that your head office is on the list to be burned by the riots as there is clearly not a lack of *********** service providers in this country!
's update14 Jul 2021, 12:25
Reviewer Update
Supersonic as a service provider is an utter disgrace to the country. Your super smart techies are near retarded and not helpful at all. My internet has now officially gone down to a point whereby I cannot even open a speedtest. Your call centre does not update tickets. I keep getting asked the same questions and then get told a manager is looking in to it.
Truly hope that your head office is on the list to be burned by the riots as there is clearly not a lack of *********** service providers in this country!
Truly hope that your head office is on the list to be burned by the riots as there is clearly not a lack of *********** service providers in this country!
's updateReviewer Update
14 Jul 2021, 22:06Another day come and gone and not a single call or message to tell me what is going on. Still no internet connectivity!
's update14 Jul 2021, 22:06
Reviewer Update
Another day come and gone and not a single call or message to tell me what is going on. Still no internet connectivity!
's updateReviewer Update
17 Jul 2021, 18:47How many months or weeks till someone actually pays attention to my issue? Not a single response since call opened unless I ask for feedback which you never have
's update17 Jul 2021, 18:47
Reviewer Update
How many months or weeks till someone actually pays attention to my issue? Not a single response since call opened unless I ask for feedback which you never have
's updateReviewer Update
20 Jul 2021, 12:17So I haven't bothered to beg your support for help again since Thursday and yet no-one has contacted me.
You guys can forget about payment for this account till my internet issues are resolved.
Maybe if I stop paying, you guys will pay more interest in my issues.
You guys can forget about payment for this account till my internet issues are resolved.
Maybe if I stop paying, you guys will pay more interest in my issues.
's update20 Jul 2021, 12:17
Reviewer Update
So I haven't bothered to beg your support for help again since Thursday and yet no-one has contacted me.
You guys can forget about payment for this account till my internet issues are resolved.
Maybe if I stop paying, you guys will pay more interest in my issues.
You guys can forget about payment for this account till my internet issues are resolved.
Maybe if I stop paying, you guys will pay more interest in my issues.