Worst ISP yet.

If this isn't the worst ISP in South Africa, I don't know what is. I have been logging support calls daily for the past 3 months and the best response I get is to reboot the router. Its like all their support agents have been give the same script irrespective of the issue. They claim to not shape or throttle the internet but that is exactly what they do. I do not receive any communication or feedback with regards to the issues i've been having. But come debit order day, they will not miss taking the full amount even though I get less than half the service I pay for.