LC
Lucky C
1 reviews | Active since Mar 2016
08 Feb 2023, 16:58
Worst ISP, Warning!!!
Supersonic is the worst ISP. They cannot just fix a simple thing as Internet Speed. Their Technicians were busy asking me to test the speed as if there's something that they will do to solve the problem. One of them even told me to log a call with Vuma, I then asked him how am I supposed to do that because only ISPs can do that. (She did not know that). A week later, they cant's solve my problem. On the chat, they will just leave you waiting there and you will have to start the process over and over again. They don't care and most of their support staff are clueless.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
08 Feb 2023, 17:33Good day Lucky. Please be informed that we are aware of the current problem with your speed. Please be advised that the technical team at Vumatel is currently applying a fix to resolve the problem.
Supersonic 's reply08 Feb 2023, 17:33
Official
Good day Lucky. Please be informed that we are aware of the current problem with your speed. Please be advised that the technical team at Vumatel is currently applying a fix to resolve the problem.
LC
Lucky C's updateReviewer Update
08 Feb 2023, 18:19Vumatel technicians were here 2 days ago and confirmed that Supersonic is the one that needs to sort out the speed issue. You guys are useless period. I Just need to get an alternative ISP. How long have you been aware?
LC
Lucky C's update08 Feb 2023, 18:19
Reviewer Update
Vumatel technicians were here 2 days ago and confirmed that Supersonic is the one that needs to sort out the speed issue. You guys are useless period. I Just need to get an alternative ISP. How long have you been aware?
Supersonic 's replyOfficial
08 Feb 2023, 21:40Good day Lucky.
Thank you for contacting Supersonic to express your regret for the inconvenience.
Please be advised that the issue has been escalated today and a ticket has been logged. This issue has affected most of the clients, including you.
Regards,
Supersonic Fibre.
Supersonic 's reply08 Feb 2023, 21:40
Official
Good day Lucky.
Thank you for contacting Supersonic to express your regret for the inconvenience.
Please be advised that the issue has been escalated today and a ticket has been logged. This issue has affected most of the clients, including you.
Regards,
Supersonic Fibre.
LC
Lucky C's updateReviewer Update
10 Feb 2023, 08:36I have been having the same issue for some time and I can confirm that others don't, have the same problem where I stay. Your unwillingness to solve this problem says a lot. I'm still not helped, but don't worry I run far away from you guys going forward. USELESS.
LC
Lucky C's update10 Feb 2023, 08:36
Reviewer Update
I have been having the same issue for some time and I can confirm that others don't, have the same problem where I stay. Your unwillingness to solve this problem says a lot. I'm still not helped, but don't worry I run far away from you guys going forward. USELESS.