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Eugene S

1 reviews | Active since Aug 2020

04 Aug 2020, 12:25

WORST ISP PROVIDER IN SA : NO FIBRE FOR 6 WEEKS , CANCELLATION NOTICE SENT ON 01/07/2020 BUT THEY ARE STILL HOLDING THE LINE

THIS IS THE WORST ISP PROVIDER IN THE COUNTRY NO FIBRE FOR 6 WEEKS I HAVE SENT A CANCELLATION REQUEST SINCE THE 01 JULY 2020 AND PAID FOR THE FULL MONTH , THEY ARE STILL HOLDING MY FIBRE LINE . NEVER RECEIVED A CALL FROM THIS SUPER SLOW COMPANY . I HAVE SPEND OVER 500 RANDS ON PHONE CALLS TO RELEASE MY LINE , ALMOST IMPOSSIBLE TO GET HOLD OF THE CUSTOMER SERVICE .

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Replies (1)
Supersonic
Supersonic 's reply04 Aug 2020, 13:47
Official
Hello Eugene, 

I am so sorry that we have caused you such inconvenience. Kindly note that I am investigating this as a matter of urgency and we will be in contact to assist as soon as possible. 

Regards,
Sandra