DS
Dean S
1 reviews | Active since May 2011
01 Nov 2019, 18:20
Worst ISP in South Africa!!
I have been struggling for more than a week to get my LTE service up and running. The call centre staff are extremely rude and unhelpful, to the point where they will just raise their voice and talk right over you and then simply put the phone down. The WhatsApp service is useless as no one ever gets back to you and don't even think about sending an email as they will not even bother to reply. Hands down the worst ISP in South Africa!
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
04 Nov 2019, 08:23Good morning Dean, apologies for you frustrating experience. Your issue has been escalated and a senior agent will be in touch shortly.
Regards,
The Supersonic Team
Regards,
The Supersonic Team
Supersonic 's reply04 Nov 2019, 08:23
Official
Good morning Dean, apologies for you frustrating experience. Your issue has been escalated and a senior agent will be in touch shortly.
Regards,
The Supersonic Team
Regards,
The Supersonic Team
DS
Dean S's updateReviewer Update
22 Nov 2019, 13:23Ok so no surprise here, I was contacted by a "senior agent" who I instructed to confirm cancellation of my contract as I could never get it to work and never received confirmation of my cancellation after sending numerous emails to the fact. Today I receive an invoice from them. Seriously?!!? This has to be hands down the worst ISP in South Africa, period!!
DS
Dean S's update22 Nov 2019, 13:23
Reviewer Update
Ok so no surprise here, I was contacted by a "senior agent" who I instructed to confirm cancellation of my contract as I could never get it to work and never received confirmation of my cancellation after sending numerous emails to the fact. Today I receive an invoice from them. Seriously?!!? This has to be hands down the worst ISP in South Africa, period!!
DS
Dean S's updateReviewer Update
03 Dec 2019, 04:55So after many attempts at contacting the accounts department, I eventually get in touch with someone who sends me a written confirmation of the cancellation of the account. But no surprise a week later my account is debited. The level of incompetence is just mind-blowing. I cannot urge strongly enough to stay away from this disaster of a company.
DS
Dean S's update03 Dec 2019, 04:55
Reviewer Update
So after many attempts at contacting the accounts department, I eventually get in touch with someone who sends me a written confirmation of the cancellation of the account. But no surprise a week later my account is debited. The level of incompetence is just mind-blowing. I cannot urge strongly enough to stay away from this disaster of a company.