Worst ISP I have ever encountered

Dear johann and Sandra To date my fibre has still not been installed I last spoke to Johann during the last week of December 2020 who escalated the matter. That is the only word anybody and supersonicand vuma knows very well to tell me on repeat during the 34 times I have called since paying my fibre 26th November2020. I am now done with supersonic. If someone from supersonic or vuma reach is NOT going to call me today and Inform me their installation team is coming out to connect me then I will be sending my cancellation tomorrow and I demand my refund. To date I have been getting phone calls from the other ISP I was supposed to go with because they see I am not active yet and would like to connect me to their fibre, but supersonic has time to loose customers and waste their time. It is now nearly 2 months since I have signed up and paid for fibre and supersonic does not care 1 bit. Why is it taking THIS long to book with a technician.