Worst ISP Experience EVER!!!

I signed up for Supersonic Air Fibre and paid R600 upfront, which included the full installation fee. An installation date was arranged and confirmed, but nobody showed up—no warning, no explanation, and no update from their side.

I had to initiate contact myself just to inform Supersonic that their installation team never arrived. Since then, it has been a complete nightmare of poor service and endless excuses:

Shifting Responsibility: Supersonic keeps blaming MTN for the failed installation, while MTN has explicitly stated that Supersonic is responsible for resolving the issue.

Refusal to Assist & Ignored Calls: My assigned consultant, Monica, has been completely unhelpful, displays zero accountability, and has now resort to ignoring my phone calls altogether.

I paid upfront for a service that was not delivered, and instead of taking ownership to get me connected, Supersonic has completely abandoned customer support. I strongly regret not reading reviews before signing up with this company.

If I could give zero stars, I would.

Desired Outcome: Immediate escalation by senior management to either complete the installation within 24 hours