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HV
Heino V

1 reviews | Active since May 2012

14 Feb 2023, 11:28

Worst ISP EVER!!!! Lack of customer service!

I have been trying to get my fibre line to work properly for two days. Supersonic is so bad at client services that they dont provide a complaints email nor a customer email address. Their customer service line doesnt even ring 90% of the time. The lack of service from the company is soo bad, I wouldnt recommend it to anyone. I have received ISP number for my incident and made contact again, but the agent that is supposed to help me, doesnt even answer the whatsapps after 30mins. I work from home and depend on the connection but Supersonic blame Vumatel all the time but nothing gets done. While I am typing this, the technical support agent havent responded after nearly 40mins but Supersonic will take your monthly payment with no hesitation. Poor poor disgusting service. I dont think they train the people working at this company. DONT RECOMMEND THIS ISP. See the rating before chosing Supersonic.

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Replies (7)
Supersonic
Supersonic 's reply14 Feb 2023, 11:51
Official
Hi there, we trying to reachout to you but your phone keeps on taking us to voicemail.
HV
Heino V's update14 Feb 2023, 11:55
Reviewer Update
I answered your call and could not hear anything. You are welcome to make contact again
Supersonic
Supersonic 's reply14 Feb 2023, 11:59
Official
Okay Heino, I will try calling you again just now.
HV
Heino V's update14 Feb 2023, 12:22
Reviewer Update
Since your message and me waiting for you to call me back, my connection has dropped twice, causing me duplicate work.
HV
Heino V's update15 Feb 2023, 11:58
Reviewer Update
Thuso from Supersonic contacted me and couldnt escalate my complaint to get my connection fixed. He promised to give me an update call this morning 15/02. No call received from him and I emailed him to no answer. It seems that Supersonic just makes empty promises. Im still sitting with extreme loss of connection, affecting my work while no service is being delivered, which Im paying a hefty amount of money for. Where do you take pride of customer services if this is your problem solving method of not delivering a standard service????
HV
Heino V's update15 Feb 2023, 12:30
Reviewer Update
Urgently contact me for cancellation of the contract and the process. I am done trying to remind you that I am a client. Your monthly fees are very expensive to your competitors but yet you treat your clients like this. CALL ME URGENTLY!!!!!!!!!!!!!
HV
Heino V's update17 Feb 2023, 09:52
Reviewer Update
I will make sure everyone I know, never sign up with you. You are the worst ISP ever. I have never missed a payment, in fact, I am in credit with you and your mbps charge is double the amount of your competitors. I am trying to cancel with you, and you not even acknowledging me with this request.