WORST ISP Ever

I am writing to express my dissatisfaction with the customer care service I received from Supersonic. On Friday 4th Oct, I logged a call regarding no internet on my router. This call was closed yesterday, but unfortunately, the issue remains unresolved.

Upon re-logging the issue, I was informed that technicians would contact me within 72 hours....till no still nothing. As I work from home, I have had to incur additional expenses for data and travel to the office due to the ongoing service disruption.

Moreover, my interactions with your agents have been frustrating. It felt as though they were merely reading from a script, displaying little sympathy or understanding of my situation. I had hoped for a more compassionate response, especially during a time when I rely heavily on your services.

I am disappointed with the level of support I have received, particularly when I needed assistance the most. I urge you to address this matter promptly and provide a more effective resolution.

Thank you for your attention to this issue. I look forward to your prompt response.