BN
Bheki N

1 reviews | Active since Mar 2022

05 Mar 2022, 00:38

WORST ISP EVER

Supersonic disconnected my account after faithfully paying them for years, asked why, they can't even quantify, some bogus charged suddenly appeared on my statement which by the way l did report and it was "dealt with" but no, ok xap after 48 hrs of no service l get a reconnect sms but service remains down, now am tossed all around awaiting the guardians "PMO" to reactivate my account, nothing no action zilch.

I give up send a cancellation request, even then 72hrs later no response or watsoever exists....... am really gatvol of this service, and anyone else needs to save themselves from heartache and not join them to start with.

0
Replies (7)
Supersonic
Supersonic 's reply05 Mar 2022, 13:25
Official
Good day Bheki, 
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.

Kind Regards,
LB

BN
Bheki N's update05 Mar 2022, 13:47
Reviewer Update
i wonder if you will be of any help, as l have tried call centre more than enough times, tried facebook chat, and even went physically to the office, still did not get help. You haven't even contacted me, so how are you work on this?
BN
Bheki N's update05 Mar 2022, 14:13
Reviewer Update
ok thank you
BN
Bheki N's update06 Mar 2022, 20:37
Reviewer Update
I am still ofline, what will it take to get connectivity in this ISP?
BN
Bheki N's update06 Mar 2022, 21:16
Reviewer Update
Time Frames
BN
Bheki N's update07 Mar 2022, 08:42
Reviewer Update
counting from when exactly, and who is responsible for reimbursing the data l am using for now while Supersonic takes it's sweet time?
BN
Bheki N's update09 Mar 2022, 11:10
Reviewer Update
I am, l hope my cancelation is in progress