WORST ISP EVER!

Okay so let's start at the very beginning, I app**** for the 300GB SIM-only FLTE deal on the 23rd of September. Note that this is a Month-to-month contract. They advised me that I will be charged a Pro-rata amount from the day the card is activated(RICA'd). I was in agreement with this as they also said the card would arrive within two days. Well, that was lie number 1, I only received the SIM after many phone calls to RAM hand-to-hand couriers and Supersonic on the 2de of October and this was due to the sales team at supersonic giving RAM the incorrect address which in turn meant they were unable to deliver for almost a week. That being said I eventually had the SIM in hand and was very eager to see what the ultra-fast speeds are that the market so well. Well, here we have lie number 2, amazing speed of 2Mbps and upload of 0.06Mbps... the SIM did not even get a 4G signal while all the other devices in my home have great 4G signal from the same provider (MTN). Well, I used this SIM in my router with the ****py speeds for about 2 days, this is when all of a sudden the sim just stopped receiving any signal. I was then told by the "Tech" person on the "GREAT" WhatsApp customer care chat(That has a turn around response time of about 2 centuries btw) that my router has been disabled by the SIM-card and will no longer work with that router. (I work as a network specialist and this is absolute bull**** and the technical support does not have a clue what they are talking about). okay so the above happened on the 4th of October and i immediately went to see what the cancelation process is for the useless product, "Customers are required to provide one calendar month's notice in writing to *********** before canceling the product and or service", I thought okay great i'll do that now and get it over and done with.. WRONG... I send the cancelation mail as per their process and to this very day have not received any feedback or agreement that my contract will be canceled. fast forward to yesterday the 1st of November where I received an SMS telling me that I should pay my account as I am R1731.17 in arrears, this meaning that they are still billing me all the way even after I have been unable to use the sim from the 4th of October. Looking at the amount I can see i was charged the PRO-RATE amount for September(Note I only received the SIM on the 2nd of October where it was activated so I should not have even been charger the PRO-RATE rate in the first place), Second I was then Charged for October usage (Full amount of R799) and then also now charged for November (Full R799) and this after I thought I canceled my contract. So I phone the offices to sort out this complete mess and spoke to someone that can bearly speak loud enough for me to even hear her but that's beside the point, she then asked me for my ID so that she can see what the current status of my account is, vell low and behold it was still in "Active" state and the Full amount will be deducted from my account that night. she then went on stating that they have not received any cancelation emails from me thus they continued to bill my account which I think is BS as I have send multiple follow-up emails with zero response so this means the Admin or sales department does not even know how E-mails work. so good luck getting any response or feedback when sending an email. So anyway, she told me that a ticket hasn't even been assigned to me for this as they cannot find anything on their system...BS once again as unlucky for them I had the ticket/Case number they said did not exist on the WhatsApp chat history(I'd suggest keeping any and all chats you have with these people as they are quick to turn around and say that something was never said), I then supp**** her with the case number after which she then told me that this will be send to the LTE department and i will be called back the very same day to resolve the issues with my contract. she then also stated that the will not debit the amount as there is clearly a mixup somewhere. Well, I never received that "Prommised" followup call and last night they debited the Whole amount from my ***.17. I then send some messages to the Whatsapp chat to try and get some answers where I was just ignored. Note that state that they have active support on WhatsApp from 7am to 9pm..i send these messages at 7:05pm and all I got was ignored. So just to get to my point of this whole story...SuperSonic is THE WORST ISP I have EVER dealt with in my life and thats coming from someone that had Telkom as an ISP for almost 5 years. Spare yourself the money and also the complete incompetence of the staff working for Supersonic as they will not help you with anything, once they have you signed up they will just ignore all you emails and chats and just take your money as they please.