Worst Isp bad service uncontactable

Took over Nepic clients no internet after migration last night after 18 minutes on hold got told no eta don't know when it will be working again billing a total mess got incorrect invoice and to make matters worst they took a debit order from a account that is not even mine even trying to fix this seems to be something out of a mission impossible movie. Don't know how the got rated as nr1 isp. Nepic what have you done to us???