Hellopeter
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HM
Helena M

1 reviews | Active since Feb 2016

26 May 2021, 08:16

Worst ISP!!!!!

I've never had this much trouble with a service provider. After they took my router mid month, they put a R2500 fee on my account even though the router was delivered to them. Now they have the nerve to send me a bill for a service I no longer have. I have so many open incidents with them for incorrect charges and not one of them have been resolved. I refuse to give you guys a penny until all those incident are resolved, and clearly hellopeter is the only way to get your attention because I am sick of calling your unhelpful customer service. I seriously no longer have the energy to deal with this nonsense!!!

0
Replies (3)
Supersonic
Supersonic 's reply26 May 2021, 09:01
Official
Good day, We sincerely apologize for this. Can you please provide me with your Supersonic account number so that i can look into your account. JC

HM
Helena M's update27 May 2021, 09:02
Reviewer Update
I hope those cases will be resolved before the end of the month, because I am now receiving messages about my account being in arrears and my service being cut off. Most of those case were all logged on May 12th or before the 12th and not one of them have been resolved, so the 14 days refund policy is long over due for most of those cases...
HM
Helena M's update27 May 2021, 16:23
Reviewer Update
Hello??? why am I seeing someone else's account details when I log into my portal with my phone number and pin code????