Worst internet provider

Moving home is stressful enough without your internet service provider making it worse. I relocated from Centurion to Glen Marais, cancelled my Supersonic contract properly via email, and app**** for a new one at my new address. A technician came, installed the cables, and left; and that is where the service ended.

My connection shows as active but there is no internet. I have been chasing Supersonic about this since December 2025. Three months. Multiple reports. Zero resolution and yet, throughout all of this, Supersonic has had no problem continuing to debit my account for the Centurion contract I explicitly asked them to close. So not only am I without internet at my new address. I am also being billed for a service at an address I no longer live at. Two accounts. No service. And not a single person who has taken ownership of either problem.

I am not sure whether what is more frustrating is the technical failure, the billing error, or the absolute absence of urgency on Supersonic's part. At this point, I feel completely let down by a provider I trusted to support what should be the most basic of services.

I sincerely hope this review prompts the kind of response and accountability that three months of calls simply could not.