PC
Prisca C

1 reviews | Active since Sept 2022

16 Sept 2022, 06:46

Worst Internet Provider

Supersonic has turned out to be the worst internet provider. For more than a week now, I don’t have internet. The first 3 days they were lying that it was metrofibre that had an outage in my area, until I called metrofibre and they told me that never happened. Got back to supersonic they’ve been putting me on hold for more than 30mins after that they’ll drop the call, not just once but for the past 4days. And they never call you back. I’m so angry right now because even cancelling my account with them is so difficult. They are just a ripoff man, because at the end of the month they expect me to pay for internet I never used!!! Supersonic you don’t even deserve a one star, and I’ll never ever recommend you to someone again.

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Replies (2)
Supersonic
Supersonic 's reply16 Sept 2022, 14:28
Official
Hello Prisca

We're sad to hear that you're having issues with our service and we know how frustrating this must be for you. Kindly note that I will looking into the matter and provide you with feedback.

 Bright Regards,  Supersonic Team 
Supersonic
Supersonic 's reply16 Sept 2022, 15:35
Official
Good Day Thank you for contacting us. We would like to sincerely apologize for the inconvenience and we will have this matter escalated. We will get back to you. Regards Supersonic Team