1 reviews | Active since Jun 2013
Worst Fixed LTE provider!
Supersonic has the WORST customer service I have ever come across! You cannot get in touch with them via email, phone call, or Whatsapp. They say they will contact you but never do! I have been waiting for a call since mid-April. At the beginning of April I spoke to three different Supersonic consultants and each of them gave me a different excuse or lie as to what was wrong with my data usage. They claimed that I was in arrears with my CAPPED account so when I topped up my account, they STOLE my money for the arrears. A capped account can not go into arrears. Secondly, I have installed programs on all of my devices I connect to my wifi to check my daily data usage. What supersonic claims I use each day, is not what I actually use. They cannot tell me where my data is going and why I am suddenly using so much that I go into arrears. This is just ridiculous! Where they claimed I used 4GIG a day, I barely used 1 GIG. They are *****ing Datta, *****ing money, and then refuse to contact their clients to sort out their problems. I will never recommend anyone to Supersonic and will make sure that everyone knows about the terrible service they deliver! I am appalled.
Apologies for the poor level of service that you have received. Kindly note that your issue has been escalated and an agent will be i touch with you to assist.
Regards,
Sandra
Best regards,
Apologies for the poor level of service that you have received. Kindly note that your issue has been escalated and an agent will be i touch with you to assist.
Regards,
Sandra
Best regards,
