SX
Sibusisiwe X
1 reviews | Active since Jan 2021
20 Jan 2021, 15:34
Worst Fibre company
This company has zero desire to provide good service. To their customers.They don’t follow up with the complains, you call a million times and no help. Every week births a new problem and they are no help at all. I detest this company. You would think that uncapped Fibre will bring you peace but not when you are signed with Supersonic.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
22 Jan 2021, 06:25Hello Sibusisiwe,
Sorry to see that you are not happy. Can you please send me further details so that I can escalate your complaint to the correct department?
Regards,
Sandra
Sorry to see that you are not happy. Can you please send me further details so that I can escalate your complaint to the correct department?
Regards,
Sandra
Supersonic 's reply22 Jan 2021, 06:25
Official
Hello Sibusisiwe,
Sorry to see that you are not happy. Can you please send me further details so that I can escalate your complaint to the correct department?
Regards,
Sandra
Sorry to see that you are not happy. Can you please send me further details so that I can escalate your complaint to the correct department?
Regards,
Sandra
SX
Sibusisiwe X's updateReviewer Update
22 Jan 2021, 08:24To begin with I would appreciate a refund that was meant to be paid weeks ago and till today I have not received it and as per norm there's zero communication from your company.
Secondly I upgraded my package from home broadband to Fibre (10 Mb/s speed and I was unfortunately supp**** with (4 Mb/s speed) again I am only finding out after a I have made a million calls and still nothing is being done about it. That very same fibre is without missing a bit switching off every week.
To my surprise your call centre agents are telling me that I am meant to have a fibre box which Supersonic was suppose to supply me with ( I do not have that) and I am supposed to request it, when they pass me over to the department that is supposed to assist me with that I again hit another blank. Please make me understand how the entire company is unable to provide good customer service after spending my money to stay on the phone the for close to an hour.
Secondly I upgraded my package from home broadband to Fibre (10 Mb/s speed and I was unfortunately supp**** with (4 Mb/s speed) again I am only finding out after a I have made a million calls and still nothing is being done about it. That very same fibre is without missing a bit switching off every week.
To my surprise your call centre agents are telling me that I am meant to have a fibre box which Supersonic was suppose to supply me with ( I do not have that) and I am supposed to request it, when they pass me over to the department that is supposed to assist me with that I again hit another blank. Please make me understand how the entire company is unable to provide good customer service after spending my money to stay on the phone the for close to an hour.
SX
Sibusisiwe X's update22 Jan 2021, 08:24
Reviewer Update
To begin with I would appreciate a refund that was meant to be paid weeks ago and till today I have not received it and as per norm there's zero communication from your company.
Secondly I upgraded my package from home broadband to Fibre (10 Mb/s speed and I was unfortunately supp**** with (4 Mb/s speed) again I am only finding out after a I have made a million calls and still nothing is being done about it. That very same fibre is without missing a bit switching off every week.
To my surprise your call centre agents are telling me that I am meant to have a fibre box which Supersonic was suppose to supply me with ( I do not have that) and I am supposed to request it, when they pass me over to the department that is supposed to assist me with that I again hit another blank. Please make me understand how the entire company is unable to provide good customer service after spending my money to stay on the phone the for close to an hour.
Secondly I upgraded my package from home broadband to Fibre (10 Mb/s speed and I was unfortunately supp**** with (4 Mb/s speed) again I am only finding out after a I have made a million calls and still nothing is being done about it. That very same fibre is without missing a bit switching off every week.
To my surprise your call centre agents are telling me that I am meant to have a fibre box which Supersonic was suppose to supply me with ( I do not have that) and I am supposed to request it, when they pass me over to the department that is supposed to assist me with that I again hit another blank. Please make me understand how the entire company is unable to provide good customer service after spending my money to stay on the phone the for close to an hour.