WORST EXPERIENCE!!!!

Signed up with Supersonic a month ago. Paid upfront fee as well as prorated fee yet I HAVE NOT RECEIVED MY ROUTER TO DATE! After one failed delivery attempt, my router was sent back to Supersonic warehouse. It took 2 weeks to get clarity on the matter and finally, the clarity came from RAM couriers who informed me that someone from Supersonic signed for the router when it was returned. I should not have to deal with or phone RAM couriers because they are a Supersonic partner and frankly that is none of my business because I am paying Supersonic for a service. They should be the ones to ensure that customers receive the service paid for.

The call centre can never provide clear communication and each time I am promised that my router will be dispatched. I will now have to drive to the head office and sit there until someone can give me answers because this is unacceptable! While you have the chance DO NOT sign up with them. I am even more concerned about this ISP in the long run as things are already off to a bad start.