Worst ever service in my entire life

Where do i start.

First of all i need to let supersonic management know that there customer service sucks big time - worst i have ever received.

You call the call center number and there literary nothing that they can assist you with - they always need to log a case to some other team and give you the sad story about a 48 hour turn around time - you buy it and they never call you back.

As far as i can remember all the Cas - numbers is have no one has ever called me back so whenever they tell me they need to log as case i feel like throwing my phone in the BIN

So i have installed their new product air fibre - firstly i was a struggle for there outsourcing company to come to the installation my installation was suppose to be done on the 05 May 2021 - when they arrive it's either the laptop faulty or some excuse.

The installation was finally done on the 12 May 2021 - but i would loose signal and sit without Wifi for a few hours . on Saturday 15 May 2021 a guy from supersonic (Philemon) came around once again to get some documentation from me and what i had to sign - When we walked to the installation with me he was shocked so was i - he firstly advises me that there no earth cable connected to the RF box outside - my router 5G option is not activated so i'm not getting the best speeds. He was suppose to report this to the office not sure if he did.

On Monday my services disappeared once again with a red light on my router - i have notified the call centre and they decided to reset my link - ever since my link has been disconnected my speeds are extremely LOW - getting 1-2mbps if i'm lucky - what i find strange my service on their portal shows offline when i ask the call centre no one can answer me. i'm currently siiting with a product i'm paying but cannot use i'm sorry to say it but supersonic customer service is BAD if they don't do something about it they going to loose alot of customer - they have something good going with this air fibre but won't last cause their people don't know what they doing and seems like they do not now the product.

i need someone to call me from supersonic to sort all of this out as i'm out of patience serious - never have i ever received such bad service from any company - no one call me again about the faulty installation not about my service being slow and disappearingcas every now and then i NEED HELP ASSEBLIEF TOG