Worst customer service, with supersonic it's more of a bet with your money

The worst company ever with terrible customer service. I ordered a package and paid for it upfront on the 9th April. Delivery was supposed to be done between 3-5 working days according to them. Since then every second day I get an email and SMS to pay the upfront fee again and again,I don't know how many upfront fees they want before I receive my package. I contacted their customer service on the 12th and they asked me to send proof of payment,I did sent it and guess what, I still got emails to make upfront payments. I called and a lady called Phindile said she is making a note and will talk to her supervisor to follow up with my delivery and I would get a call the same day from the supervisor...it's 4 days later now ,her excuse was their delivery company (Rand couriers or something like that) takes a while sometimes and it can be more than 3-5 working days.

I called again today and Vanesh or Vaneesh changed the story and blamed the whole process going wrong on me, apparently I put in the wrong reference number on my payment, I was supposed to put in some magical account number that I never received anywhere,not through email,not through SMS,not through the email of the link to payment,so I don't know how was I supposed to know that account number as she was only giving it to me today and asked me to write it down. Long story short,I am not receiving my package because of that reference and it's my fault.

Few things that I learned about Supersonic, -They don't have an office according to Vanesh, -After you create a profile on their website and place an order,you can't access that profile again to go review your order until they want you to,so there is nothing like tracking your order, editing your profile, cancelling your order etc -You can't talk to anybody else except the call center, ,your query will either be resolved or ignored at the call center -You have to guess your account number to use as reference for payments because they will not give it to you but they expect you to use it for your payments.

-They will never follow up on your queries like Phindile and her supervisor, until today I am still waiting for a call from her supervisor. -They will ask you to make upfront payments forever and ever. -Supersonic is the easiest way to loose your money so be careful with how much you put in for online purchases especially with companies like this one without a physical office, luckily I only put in R199 because of fear of online ****s,and my gut-feeling was right,I am not happy with loosing my R199 but it's better than loosing more. Unfortunately I didn't check reviews before I made an order because I trust the person who suggested this company to me, I'm still to tell that person that until today I still haven't got my package and it's not even promising.