Worst Customer Service of my life from MTN Supersonic

I reported my "No Internet" on Monday 21/02/2022 ... I have spent over R2000 on mobile date to be able to carry on working from home ... I have spent over 10 hours on the phone ... I was told there was an outstanding amount - I paid immediatley and 3 days later they deducted the unpaid amoutn via debit order - still on internet ... my case has now been escaled to escallation centre who promised to get back to me before close of business ... I phoned at 17h30 ... still no answer or internet ... they do not care about their customers at all