WORST CUSTOMER SERVICE!!! NO CALL BACK

Regarding my previous review below on "25 Oct 2022, 19:02 MOST USELESS SERVICE PROVIDER IN THE COUNTRY First off - if can give a half a star to them I would

So I have sent an email on the 5th of October and was told that someone would contact me within 5days of sending that email...no phone call, so I sent a message via Facebook messenger on the 11th to query it, they told me they have received my letter and acknowledged it and someone will contact me, I made another query on the 23rd of October regarding my first 2 initial queries and they said someone will phone, no phone call yet

I sent them another message to find out what is happening as I have now recieved an invoice for the month of November which I am going to be charged for a month were I couldn't even use the service because of the ****py speeds - under 1mbps download speeds (can't even open a webpage) When at home, how am I supposed to work like this?!

For the past month I have been getting extremely bad speeds on my internet and I logged case after case and it's still not sorted....I have been told all the time that the tower is offline - what is the SLA to get it sorted out, you milking your customers by providing a good service for the first few months and then ***** them over........this is the worst service provider in this country!!! Completely USELESS!!!

I NEED SOMEONE TO CONTACT ME URGENTLY REGARDING THE CANCELLATION OF MY SERVICE REFERING BACK TO MY EMAIL I SENT ON THE 5TH OF OCTOBER!! Either via EMAIL or Phone call (and all my details are on my account)

IF I GET CHARGED I WILL REVERSE THE DEBIT ORDER - THAT SIMPLE"

I got a reply from supersonic stating - "Supersonic 's reply: 26 Oct 2022, 08:57

Good day, thank you for reaching out to Supersonic and my sincere apologies for the frustration caused. We have sent a request for a callback from the cancellation department."

I have still yet to be contacted, no one bothered and my account was debited.I need someone from your department to phone or email me urgently to cancel my service