KK
Kyle K

1 reviews | Active since Nov 2020

03 Aug 2021, 18:03

Worst customer service I've experienced to date.

Be prepared for wait times up to an hour on their customer services lines which is the only way to contact them now that they've shut down their emails. They provide a whatsapp chat line but it's just a bot that that tells you sh*t the website tells you anyways. Really atrocious customer service and service in general. They don't have their payments together so be prepared to be debited even after you've payed your account. These people are *********.

0
Replies (2)
Supersonic
Supersonic 's reply04 Aug 2021, 13:17
Official
 Good day Kyle. 
I apologise for the frustration caused. Kindly be advised that I will be looking into your query. 
Kind regards, Nonhlanhla 
KK
Kyle K's update04 Aug 2021, 15:54
Reviewer Update
I spoke to an agent yesterday about getting this amount refunded - I hope this happens soon.
so If you could make sure it does that would be great.
But nothing in particular to "investigate", I've just had a seriously terrible time dealing with Supersonic as a whole.