Worst customer service imaginable

I’ve been with supersonic (MTN) for 4 years, 4 insufferable years. They have the worst customer service I have ever experienced, my wifi would constantly go offline and I’d have to wait hours on the phone for them to resolve the issue.

The final straw was when I bought a top up of data, I waited 3 weeks for it to appear in my account (and it never did). Their excuse is they don’t know how to load the data into the account! They literally said they don’t know how to do their job. I cancelled by subscription and requested a refund for the data I bought. It’s been 3 months and I still haven’t received my refund.

They are a despicable and *********** company, and I wouldn’t even recommend them to my worst enemy.