Worst Customer Service

We have just moved to Gonubie in East London. 2 weeks ago we subcribed to Super Sonic as our Network Provider. We received our router and our wifi was setup. The last 2 days we have been battling with connection. Today since 6am we have had no wifi. Whatsapp number for complaints does not reply. Phone lines keep you in a queue for 20 mins. We are running our business from home. Super Sonic web page states that they are available during lock down 24/7. We regret going for this option. Please be advised that this is the worst customer service ever.