Worst customer service experince

I am extremely disappointed with the service I have received regarding my internet being offline its not even an outage its internal they should resolve (***).

I reported that my router is offline due to an internal issue, but instead of urgent assistance, I was asked to follow standard troubleshooting steps and wait the normal turnaround time. This is very frustrating, especially as internet access is essential for my work-from-home responsibilities and my daughter’s online classes.

I have already logged a complaint, yet there has been no sense of urgency or clear timeline provided for resolution. I expect this matter to be escalated and resolved as soon as possible.

Please provide urgent feedback on the steps being taken to restore my service