RP
Reagan P
1 reviews | Active since Feb 2021
12 Feb 2021, 09:32
Worst customer service experience.
I requested a migration for my line to my new address. 4weeks no fiber and not once did i get a phone for an update. I had to call for updates. 4weeks of no fiber and i still get billed for not using services. For the past 2 months i get billed double plus pro-rata and was told i have 2 active lines. When i create a case no, 2 weeks later still no response from Supersonic. Ask for a supervisor to escalate this matter, sorry i cant transfer you because he will phone you. Guess they extremely busy to contact me back. Need help.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
12 Feb 2021, 10:57 Good day Regan P.
We are sorry to hear that you have not received satisfactory service from us. I will be in contact with the relevant departments to get this resolved.
Regards,
Joshua
We are sorry to hear that you have not received satisfactory service from us. I will be in contact with the relevant departments to get this resolved.
Regards,
Joshua
Supersonic 's reply12 Feb 2021, 10:57
Official
Good day Regan P.
We are sorry to hear that you have not received satisfactory service from us. I will be in contact with the relevant departments to get this resolved.
Regards,
Joshua
We are sorry to hear that you have not received satisfactory service from us. I will be in contact with the relevant departments to get this resolved.
Regards,
Joshua
RP
Reagan P's updateReviewer Update
15 Feb 2021, 11:19I'm sorry for being so negative but past experience doesn't help. Until now not one update via any platform. I don't understand how this company can have great service. There promises is something no one can trust. How does one escalate to a senior manager. They refuse to give any details.
RP
Reagan P's update15 Feb 2021, 11:19
Reviewer Update
I'm sorry for being so negative but past experience doesn't help. Until now not one update via any platform. I don't understand how this company can have great service. There promises is something no one can trust. How does one escalate to a senior manager. They refuse to give any details.
RP
Reagan P's updateReviewer Update
25 Feb 2021, 13:42Good Day.
This is ultimately the worst service I have ever received. Supersonic has this perception that they don't need to give any feedback to a client or even a call back. How does one escalate a issue or complaint if they refuse to give you any details. I have decided to cancel my line with the WORST ISP customer service. I hope that no one goes through the same thing. Supersonic has proven that they definitely don't need me as a client.
This is ultimately the worst service I have ever received. Supersonic has this perception that they don't need to give any feedback to a client or even a call back. How does one escalate a issue or complaint if they refuse to give you any details. I have decided to cancel my line with the WORST ISP customer service. I hope that no one goes through the same thing. Supersonic has proven that they definitely don't need me as a client.
RP
Reagan P's update25 Feb 2021, 13:42
Reviewer Update
Good Day.
This is ultimately the worst service I have ever received. Supersonic has this perception that they don't need to give any feedback to a client or even a call back. How does one escalate a issue or complaint if they refuse to give you any details. I have decided to cancel my line with the WORST ISP customer service. I hope that no one goes through the same thing. Supersonic has proven that they definitely don't need me as a client.
This is ultimately the worst service I have ever received. Supersonic has this perception that they don't need to give any feedback to a client or even a call back. How does one escalate a issue or complaint if they refuse to give you any details. I have decided to cancel my line with the WORST ISP customer service. I hope that no one goes through the same thing. Supersonic has proven that they definitely don't need me as a client.