WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!CALL ME BACK

Zero stars!!! Our fibre has been off since Saturday 2 October 2021 and we have been trying to contact them ever since. When we eventually got hold of them they advised that the debit order bounced upon checking the account we discovered that the card had expired and we called them back on the same day to get the banking details in order to do a EFT payment to get our service restored, but the details in the email they sent us was invalid. Spoke to Zonke last night, who promised to send us a link and we are still waiting ,spoke to Amamda at pass 7 this morning, who promised that she would return my call by this afternoon no response was received and called now spoke to Teboho, who could not even find the case number that Amanda supposedly created for us and she advised she logged a ticket with Vuma but did not give me a reference. We have now had to buy over R400+ airtime to contact Super Sonic, but no one is really assisting us. Why must they make this so complicated?! I have been unable to work since Saturday and this delay is causing me to suffer a loss of income. I'm really at my breaking point with this company and I know that if its so difficult to get banking details it will be 100% difficult to end this contract.