Worst customer service EVER!

On the 24th of March, my fibre connection was disconnected. Bear in mind, I made a payment a week before this happened. I’ve been calling SuperSonic since 24th of March to date with no help whatsoever. I’ve logged multiple cases on the app, and they keep closing the cases without helping me. The Whatapp does not work, I wait 10-15 minutes for for my calls to get answered, only for the call centre agents to hang up on me after explaining my issue.

I do not recommend SuperSonic. I’m utterly disgusted at how they treat their customers. And to make matters worse, a week after me making a payment, it shows that I’m in arrears on the website. I have logged over 20 tickets in the past 2 weeks, with no assistance at all. Supersonic is unprofessional and no one seems to know what they are doing nor is anyone willing to help.

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