CM
Calvin M

1 reviews | Active since Jun 2022

05 Jun 2022, 09:19

Worst Customer Service Ever

The internet was never reliable, not one week passed without cutting.The fibre stopped working in April, with numerous calls to supersonic technical support getting empty promises. In the month of April, the fibre worked 10% of the time with the majority of the days either down or with irregular connectivity. I would buy airtime daily to call them since the internet would spend weeks without working. They will just say Vodacom will fix it. I decided not to pay the R645 for internet service I was not receiving. The whole of May there was ZERO internet service. Yet they keep sending me invoices. I sent an email to cancel the service, an auto reply came that an agent will call me. (never called). Moreover they want one month notice for internet they are not providing. Lucky enough I was wise not to put them on debit order.

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Replies (1)
Supersonic
Supersonic 's reply05 Jun 2022, 13:21
Official
Good Day Calvin, Good day Ronny, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Kind Regards LB