JG
Jeanne-Mari Gerber
1 reviews | Active since Mar 2013
18 Nov 2021, 08:31
WORST CUSTOMER SERVICE!!!!!
Been waiting since the 15th of September for a refund because my services did not work for 2 weeks due to a fault on Supersonic's side.
I have been following up daily with their agents via FB, as this is the only way I can ever get a reply. Only response is "no feedback as yet"
SORT OUT YOUR CUSTOMER SERVICE!!!! I want my money!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
18 Nov 2021, 10:42Good morning Jeane-Mari Gerber.
Thank you for reaching out to supersonic fibre.
We will follow up on the case logged for you, and escalate further.
We will soon contact you in this regard.
Sincerely.
Thando.
Thank you for reaching out to supersonic fibre.
We will follow up on the case logged for you, and escalate further.
We will soon contact you in this regard.
Sincerely.
Thando.
Supersonic 's reply18 Nov 2021, 10:42
Official
Good morning Jeane-Mari Gerber.
Thank you for reaching out to supersonic fibre.
We will follow up on the case logged for you, and escalate further.
We will soon contact you in this regard.
Sincerely.
Thando.
Thank you for reaching out to supersonic fibre.
We will follow up on the case logged for you, and escalate further.
We will soon contact you in this regard.
Sincerely.
Thando.
JG
Jeanne-Mari Gerber's updateReviewer Update
24 Nov 2021, 18:45And as to be expected, radio silence from Supersonic.
No feedback at all. Still waiting....
No feedback at all. Still waiting....
JG
Jeanne-Mari Gerber's update24 Nov 2021, 18:45
Reviewer Update
And as to be expected, radio silence from Supersonic.
No feedback at all. Still waiting....
No feedback at all. Still waiting....
JG
Jeanne-Mari Gerber's updateReviewer Update
30 Nov 2021, 07:536 days after above, and still no feedback!
JG
Jeanne-Mari Gerber's update30 Nov 2021, 07:53
Reviewer Update
6 days after above, and still no feedback!
JG
Jeanne-Mari Gerber's updateReviewer Update
13 Dec 2021, 10:45This Wednesday 15/12 will be 3 months since the ticket was logged and it has still not been sorted out.
JG
Jeanne-Mari Gerber's update13 Dec 2021, 10:45
Reviewer Update
This Wednesday 15/12 will be 3 months since the ticket was logged and it has still not been sorted out.