Worst customer service

Item: Supersonic
Rating: 1
Author: Tholwana M

Absolutely worst customer service received. I cancelled my line with them in April, I was billed in May even though the line was not active. I called at least 6 times between 1 June and 28 June. Every time I call, I speak to a new person who recites the same script: " the issue will be resolved in 24-48 hours." 28 days later, still nothing.

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

28 Jun 2021, 13:47

Good afternoon Tholwana M. Thank you for reaching out to supersonic fibre. I am sincerely sorry for the frustration caused. We will contact our billing team so that this can be resolved for you.

Kind regards.
Thando.

Supersonic 's reply28 Jun 2021, 13:47

Official

Tholwana M's updateReviewer Update

28 Jun 2021, 13:58

Hi Thando, all the consultants I have spoken to also said they will speak to the billing team. Yet I am still waiting.

Tholwana M's update28 Jun 2021, 13:58

Reviewer Update

Hi Thando, all the consultants I have spoken to also said they will speak to the billing team. Yet I am still waiting.