MH
Meagan H
1 reviews | Active since Aug 2017
31 Aug 2021, 16:06
Worst Customer service
You guys are legit the worst company ever. I'm a new company since the 20th of August. My wifi has been going off since the 4th day of me getting my router. I've been calling, inboxing and still no help. Until now it's still off. Customer service is a joke to you people. Every agent tells me the same nonsense to reboot and unplug it should work oh and the famous line I will call you back and escalate. I want someone in Management to please contact urgently.
Helpful (0)
Replies (12)0
Replies (12)
Supersonic 's replyOfficial
31 Aug 2021, 18:50 Good day Meagan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply31 Aug 2021, 18:50
Official
Good day Meagan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
MH
Meagan H's updateReviewer Update
31 Aug 2021, 18:56I hope it will be sorted out. I'm extremely frustrated and it's still off with no help from anyone at this company.
MH
Meagan H's update31 Aug 2021, 18:56
Reviewer Update
I hope it will be sorted out. I'm extremely frustrated and it's still off with no help from anyone at this company.
MH
Meagan H's updateReviewer Update
31 Aug 2021, 19:19***
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Meagan H's update31 Aug 2021, 19:19
Reviewer Update
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Meagan H's updateReviewer Update
31 Aug 2021, 19:28***
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Meagan H's update31 Aug 2021, 19:28
Reviewer Update
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Meagan H's updateReviewer Update
31 Aug 2021, 19:37OK. It's been off and at night goes on. I even paid again. I can't do a upgrade I got a error message which I send to Happiness with no feedback. I can't deal just been to much for me as a new client.
MH
Meagan H's update31 Aug 2021, 19:37
Reviewer Update
OK. It's been off and at night goes on. I even paid again. I can't do a upgrade I got a error message which I send to Happiness with no feedback. I can't deal just been to much for me as a new client.
MH
Meagan H's updateReviewer Update
31 Aug 2021, 19:52The same as before all lights is on and the one red. I reboot and unplug same thing red light still there
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Meagan H's update31 Aug 2021, 19:52
Reviewer Update
The same as before all lights is on and the one red. I reboot and unplug same thing red light still there
MH
Meagan H's updateReviewer Update
31 Aug 2021, 20:04I hope this will get sorted out
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Meagan H's update31 Aug 2021, 20:04
Reviewer Update
I hope this will get sorted out
MH
I wish I can send you a picture. I am not active or online. All lights are on and the one is still red. Getting so frustrated. I rebooted and unplugged again. Still red1
Meagan H's updateReviewer Update
31 Aug 2021, 20:26I wish I can send you a picture. I am not active or online. All lights are on and the one is still red. Getting so frustrated. I rebooted and unplugged again. Still red1
MH
Meagan H's update31 Aug 2021, 20:26
Reviewer Update
I wish I can send you a picture. I am not active or online. All lights are on and the one is still red. Getting so frustrated. I rebooted and unplugged again. Still red1
MH
Meagan H's updateReviewer Update
31 Aug 2021, 20:39No I didn't. This router and everything the same. At midnight this thing connects and is on out of the blue. Since Saturday it's red.
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Meagan H's update31 Aug 2021, 20:39
Reviewer Update
No I didn't. This router and everything the same. At midnight this thing connects and is on out of the blue. Since Saturday it's red.
MH
Meagan H's updateReviewer Update
31 Aug 2021, 21:47Still red and not working
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Meagan H's update31 Aug 2021, 21:47
Reviewer Update
Still red and not working
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Meagan H's updateReviewer Update
01 Sept 2021, 07:34Good Morning. Today is the first of the month and all of a sudden my router is working. Your company will reimburse me for three days of work I had to buy my own data. Not once did they fix my problem. I want to know what the hell happened. I know my data could not be up I only got it for a week. I requested an upgrade until today no response. I paid more then what I was suppose to also. I want feedback.
MH
Meagan H's update01 Sept 2021, 07:34
Reviewer Update
Good Morning. Today is the first of the month and all of a sudden my router is working. Your company will reimburse me for three days of work I had to buy my own data. Not once did they fix my problem. I want to know what the hell happened. I know my data could not be up I only got it for a week. I requested an upgrade until today no response. I paid more then what I was suppose to also. I want feedback.
MH
Meagan H's updateReviewer Update
01 Sept 2021, 17:23Please explain to me why my wifi is still off. Had enough of this nonsense. How the hell is my wifi not on I'm beyond angry with your horrible service ?
MH
Meagan H's update01 Sept 2021, 17:23
Reviewer Update
Please explain to me why my wifi is still off. Had enough of this nonsense. How the hell is my wifi not on I'm beyond angry with your horrible service ?