NW
Nomsa W
1 reviews | Active since Aug 2013
08 Jan 2021, 08:59
Worst Customer Service
They decide to open to lines for me and now they suspended my service . I have been sending the POP to them and been promised the issue will be resolved with no luck.
Nomsa Zumani ***
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Nomsa W's updateReviewer Update
11 Jan 2021, 07:52A point of correction I was not contacted and the one called Supersonic, I spoken to more than Five customer service namely Mandisa, Snegugu to name the few and Snegugu basically told there is nothing she can do for me. I was told the billing team cant to contacted they only thing they can do is to send the message because i specifically asked to speak to billing team. This case has been going on since 07/01/2021 today is the 11/01/2021 there is lack of urgency and efficiency in our customer service. Your agents need to be thought basic customer service concept "Buck stops with you"
NW
Nomsa W's update11 Jan 2021, 07:52
Reviewer Update
A point of correction I was not contacted and the one called Supersonic, I spoken to more than Five customer service namely Mandisa, Snegugu to name the few and Snegugu basically told there is nothing she can do for me. I was told the billing team cant to contacted they only thing they can do is to send the message because i specifically asked to speak to billing team. This case has been going on since 07/01/2021 today is the 11/01/2021 there is lack of urgency and efficiency in our customer service. Your agents need to be thought basic customer service concept "Buck stops with you"