JA
Jamy A
1 reviews | Active since Sept 2021
13 Sept 2021, 20:48
Worst customer service!
Honestly the worst service I have ever received. Deducted extra money for two consecutive months and I have emailed, called, messagered, hellopeter reviewed and still no results. They have record of all my complaints and queries logged but still say there's nothing they can do but wait. And they can't put me through to someone that can actually do something about it. No replies to any of my emails. I want you to pay my money back and end my service please. Wish you could treat your customers like Superstars.
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
13 Sept 2021, 21:08Good evening
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
Supersonic 's reply13 Sept 2021, 21:08
Official
Good evening
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
JA
Jamy A's updateReviewer Update
13 Sept 2021, 22:01The administrator handling my case has been ignoring my emails for the last 2 weeks.
Please appoint someone to my case that will actually do their Job and respond to their customers. I have sent him 8 emails after his last response with absolutely no reply.
Last reply was he's waiting for feedback. And that's 2 weeks ago.
I called last week and two of your consultants are saying the same.
It's like supersonic is operating their business on double charging their customers.
I am really fed up of chasing after supersonic for my own money. I want my money back and end my service. Times are tough and I some people actually work strict to their budgets.
No respect for people's money, these type of cases should be prioritized. Especially in the days that we living in now. I am really fed up of calling and waiting for over an hour to speak to someone and no one can help me and all the emails I must send out.
Please appoint someone to my case that will actually do their Job and respond to their customers. I have sent him 8 emails after his last response with absolutely no reply.
Last reply was he's waiting for feedback. And that's 2 weeks ago.
I called last week and two of your consultants are saying the same.
It's like supersonic is operating their business on double charging their customers.
I am really fed up of chasing after supersonic for my own money. I want my money back and end my service. Times are tough and I some people actually work strict to their budgets.
No respect for people's money, these type of cases should be prioritized. Especially in the days that we living in now. I am really fed up of calling and waiting for over an hour to speak to someone and no one can help me and all the emails I must send out.
JA
Jamy A's update13 Sept 2021, 22:01
Reviewer Update
The administrator handling my case has been ignoring my emails for the last 2 weeks.
Please appoint someone to my case that will actually do their Job and respond to their customers. I have sent him 8 emails after his last response with absolutely no reply.
Last reply was he's waiting for feedback. And that's 2 weeks ago.
I called last week and two of your consultants are saying the same.
It's like supersonic is operating their business on double charging their customers.
I am really fed up of chasing after supersonic for my own money. I want my money back and end my service. Times are tough and I some people actually work strict to their budgets.
No respect for people's money, these type of cases should be prioritized. Especially in the days that we living in now. I am really fed up of calling and waiting for over an hour to speak to someone and no one can help me and all the emails I must send out.
Please appoint someone to my case that will actually do their Job and respond to their customers. I have sent him 8 emails after his last response with absolutely no reply.
Last reply was he's waiting for feedback. And that's 2 weeks ago.
I called last week and two of your consultants are saying the same.
It's like supersonic is operating their business on double charging their customers.
I am really fed up of chasing after supersonic for my own money. I want my money back and end my service. Times are tough and I some people actually work strict to their budgets.
No respect for people's money, these type of cases should be prioritized. Especially in the days that we living in now. I am really fed up of calling and waiting for over an hour to speak to someone and no one can help me and all the emails I must send out.
JA
Jamy A's updateReviewer Update
13 Sept 2021, 22:01I wish the administrators response can be as prompt as your Hellopeter responses.
JA
Jamy A's update13 Sept 2021, 22:01
Reviewer Update
I wish the administrators response can be as prompt as your Hellopeter responses.
JA
Jamy A's updateReviewer Update
14 Sept 2021, 09:24Good morning
I literally heard that from everyone I spoke to.
Being frustrated is an understatement.
The guy I spoke to last week told me sometimes its good to know the person handling the case, because then things can go quicker. And he "knows" the guy and will put a word in.
Everyone is sincerely apologizing but no one is giving me feedback on why exactly the money is deducted twice by Supersonic and Vuma and why my money is not being paid back.
It's been almost 6 weeks.
I literally heard that from everyone I spoke to.
Being frustrated is an understatement.
The guy I spoke to last week told me sometimes its good to know the person handling the case, because then things can go quicker. And he "knows" the guy and will put a word in.
Everyone is sincerely apologizing but no one is giving me feedback on why exactly the money is deducted twice by Supersonic and Vuma and why my money is not being paid back.
It's been almost 6 weeks.
JA
Jamy A's update14 Sept 2021, 09:24
Reviewer Update
Good morning
I literally heard that from everyone I spoke to.
Being frustrated is an understatement.
The guy I spoke to last week told me sometimes its good to know the person handling the case, because then things can go quicker. And he "knows" the guy and will put a word in.
Everyone is sincerely apologizing but no one is giving me feedback on why exactly the money is deducted twice by Supersonic and Vuma and why my money is not being paid back.
It's been almost 6 weeks.
I literally heard that from everyone I spoke to.
Being frustrated is an understatement.
The guy I spoke to last week told me sometimes its good to know the person handling the case, because then things can go quicker. And he "knows" the guy and will put a word in.
Everyone is sincerely apologizing but no one is giving me feedback on why exactly the money is deducted twice by Supersonic and Vuma and why my money is not being paid back.
It's been almost 6 weeks.
JA
Jamy A's updateReviewer Update
17 Sept 2021, 08:39Still no feedback from your side. What do you think of your customers???
JA
Jamy A's update17 Sept 2021, 08:39
Reviewer Update
Still no feedback from your side. What do you think of your customers???