Worst customer experience I’ve ever had

I’ve been trying to sign up with for a SuperSonic package for over a month now, and I’ve no other option because the complex I’ve moved to has an exclusive deal with them.

First off, they attempted to cancel my order because they couldn’t find my complex on their system despite this exclusive deal and me providing an account number of an existing user in the building. Finally after a two hour phone call a manual workaround needed to be implemented to complete the order, this was 3 weeks ago.

Then 2 weeks ago a contractor for SuperSonic came out to do a survey to install the fibre line. After confirming it was possible, instead of doing it then and there I was told the supersonic process means they have to submit a quote and then come back another day.

A week goes by, no response. Call several times with much difficulty getting responses from agents on WhatsApp and the phone line. Eventually I’m told that because it’s an expensive installation I had to upload my proof of address before they could proceed (which was marked as done already, and also nobody reached out to tell be I needed to do this. Also despite the surveyor coming to my property and verifying this was where I lived already!).

Another week had passed with me calling almost daily to get feedback. I’m told someone will check and call me back. I’ll let you guess what has happened since.

This is probably the most frustrating experience I’ve had with a company. Gives old school Telkom adsl account cancellation a worthy adversary.