RT
Ryan T
1 reviews | Active since Nov 2021
12 Mar 2024, 11:14
Worst customer care experience
Worst experience. Really tricky to get hold of them around the account. Their whatsapps I have waited an hour since my last message and no response yet. On the call centre got through to a lady after 25 minutes for a 2 minute conversation and then held onto the phone for another 15 minutes before being cut off. There fibre to the home is priced at 845 where simi**** products are at 600. Definitely would use anyone but the. Then when they sent me my statement, they sent someone else's statement. Not sure what is going on in this company but an overall pathetic admin function
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
22 Mar 2024, 11:59Good day, Ryan,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply22 Mar 2024, 11:59
Official
Good day, Ryan,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist, and feedback will be provided as soon as possible.
Kind regards,
AM
RT
Ryan T's updateReviewer Update
03 Apr 2024, 16:23In over 10 days no one bothered to contact me.
Since then I have tried to use the what's app line which noted that they are transferring me to the next available agent. That was 5hrs ago. The last time the agent responded the next day. Why have a what's app line if you take a day to respond?
Since then I have tried to use the what's app line which noted that they are transferring me to the next available agent. That was 5hrs ago. The last time the agent responded the next day. Why have a what's app line if you take a day to respond?
RT
Ryan T's update03 Apr 2024, 16:23
Reviewer Update
In over 10 days no one bothered to contact me.
Since then I have tried to use the what's app line which noted that they are transferring me to the next available agent. That was 5hrs ago. The last time the agent responded the next day. Why have a what's app line if you take a day to respond?
Since then I have tried to use the what's app line which noted that they are transferring me to the next available agent. That was 5hrs ago. The last time the agent responded the next day. Why have a what's app line if you take a day to respond?