Worst Customer "Care" Department

Shocking customer "care". I have been told that my account is overdue and I am not receiving any clarity as to why. My account runs on a debit order so doesn't make sense that it is overdue. I was on hold for over 15 minutes on the customer "care" line before it was answered and the person I eventually spoke to told me that I need to EFT the outstanding amount, without giving me any details. When I refused, the call was cut (while I was midsentence) and the ticket was closed. My services have been suspended due to lack of payment but with no justification. My constant emails to their accounts AND customer "care" departments have gone unanswered which is unacceptable, given that they can't be missed due the large number of CAPITAL LETTERS USED as well as the !!!!!!!!!