Worst customer care and ******* practices

I have never been so frustrated in my life. I have opened up about 12 tickets with 0 responses. I have dialed their "contact centre" that never takes me to an agent but instead automatically cuts off after you follow the prompts. The only way to get in contact with someone is through the WhatsApp chat line which you will have to give all the details necessary just for them to tell you that they will get an agent who only appears between 3-6 hours later, messages for your ID number and if you don't respond in 5mins, they close the chat and you start again.

THEY CANCELLED MY FIBRE LINE BY MISTAKE, BUT ARE STILL CHARGING ME. I HAVE PAID FOR A MONTH OF INTERNET ACCESS BUT RECEIVED NOTHING. THIS IS *******!!!

This company needs to be shut down and I wouldn't be surprised if I am the one to get it done. I am so ****ing sick of this complete disregard for their clients. Next time just spit in my face.