Worst company to deal with if you don’t want to lose money

November 2020 - signed up for Black Friday LTE uncapped deal 4 April 2021: send cancelation 21 April 2021: receive confirmation cancellation will take affect 30 April 29 April: internet cut off leaving me unable to work. Multiple support calls but ultimately told it can’t be reinstated. 30 April: get charged R2500 for the router you made NO effort to retrieve

I have spent hours on the phone with this ******* company and pushed them to send the courier to collect the router so I can get refunded. It’s been weeks now two fridays since I was last told that refunds get paid on fridays and I’m still out R2500.

Useless company, accounts/finance/cancellations are thoroughly ******* and I am now considering this full on *****. I want my money back.