Worst client service with no feedback on queries!! Pathetic!!!!

The most pathetic client service experienced in a long time!!!! The project-coordinator Christal Cupido assigned to me is nowhere to be heard of in terms of communication. I signed up 14 Sept and cancelled my existing contract with another ISP (notice month of Oct) with line transfer etc.. to SS to commence 1 Nov. Up to today 11 Nov there has been no comms from SS in terms of the line transfer, upgrade of line to 50/5 from 20/2, delivery of router or any account info. Not that I have not tried emailing Christal and calling the Service Centre, each time saying they will relay the query to Christal. I cannot even login to an account on SS website, I suspect as no account has been created. Real disappointed and will not recommend this ISP to anyone. Ready to cancel without even a month with this ISP.