Worst and most ****pest service ever!!!
I had the ****tiest experience with this company. I app**** for Fibre over a month ago. After weeks of applying their technicians calls me either on the day of the evening before to avail myself as if my life and work revolves around them. They call me because "they so happen to be in the area".
Because I could not avail myself on their terms and request, the installer instructed me that he is canceling my order, and he so did. Bull****ting saying I canceled.
I have complained to this day and absolutely no one had the audacity to reach out. This is truly one of the most ***est service I ever received.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
16 Apr 2024, 12:03Good day, Kenneth,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply16 Apr 2024, 12:03
Official
Good day, Kenneth,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's replyOfficial
16 Apr 2024, 13:18Good afternoon, Kenneth,
Our Project Management Office team tried calling you; nevertheless, they were unable to reach you.
Kindly reply privately with an alternative number. Furthermore, kindly log into the portal and place another order so we can arrange for an installer to come onsite.
Please note that the installations are done during working hours and weekends.Kind regards,AM
Our Project Management Office team tried calling you; nevertheless, they were unable to reach you.
Kindly reply privately with an alternative number. Furthermore, kindly log into the portal and place another order so we can arrange for an installer to come onsite.
Please note that the installations are done during working hours and weekends.Kind regards,AM
Supersonic 's reply16 Apr 2024, 13:18
Official
Good afternoon, Kenneth,
Our Project Management Office team tried calling you; nevertheless, they were unable to reach you.
Kindly reply privately with an alternative number. Furthermore, kindly log into the portal and place another order so we can arrange for an installer to come onsite.
Please note that the installations are done during working hours and weekends.Kind regards,AM
Our Project Management Office team tried calling you; nevertheless, they were unable to reach you.
Kindly reply privately with an alternative number. Furthermore, kindly log into the portal and place another order so we can arrange for an installer to come onsite.
Please note that the installations are done during working hours and weekends.Kind regards,AM
's updateReviewer Update
16 Apr 2024, 18:21I have left both number, my wife's and mine. I Received 2 calls from this number *** but the call was dropped when answered.
I'll wait and see what happens.
I'll wait and see what happens.
's update16 Apr 2024, 18:21
Reviewer Update
I have left both number, my wife's and mine. I Received 2 calls from this number *** but the call was dropped when answered.
I'll wait and see what happens.
I'll wait and see what happens.
Supersonic 's replyOfficial
17 Apr 2024, 14:20Good afternoon, Kenneth,
Our Project Management Office team advised that you place another order, so they can proceed with arranging for installation.
Please advise as soon as you are done.
Kind regards,
AM
Our Project Management Office team advised that you place another order, so they can proceed with arranging for installation.
Please advise as soon as you are done.
Kind regards,
AM
Supersonic 's reply17 Apr 2024, 14:20
Official
Good afternoon, Kenneth,
Our Project Management Office team advised that you place another order, so they can proceed with arranging for installation.
Please advise as soon as you are done.
Kind regards,
AM
Our Project Management Office team advised that you place another order, so they can proceed with arranging for installation.
Please advise as soon as you are done.
Kind regards,
AM