Worst Air Fibre installation ever, using RED insulation tape to hold cable on old rusted pole.

We had Air Fibre installed, their authorized installer came to our house without a proper mounting, we opted for the 100mbpd/20mbps internet, according to their website that should be available in our are. The installer came out, looked for the best signal, had to use an old rusted pole lying around in my s**** bin to get the signal to 90mbps/10mbps. But the worst of it all was that het did'nt route the cable nicely onto the pole, it's making loops and was fastened to the pole with RED insulation tape. Again the cable wasn't routed nicely through the roof, but is hanging on the outside of the roof.

Contacting Supersonic, the installer contacted me quite quickly to come and fix the problem, but after making an excuse on the 1st of July, where the appointment was moved to last week Monday, he never pitched or made contact again. Now trying to find out where my query is with Supersonic they just say they can't give me a timeline on when this will be sorted out.

Very poor service, had LTE with them for almost 2 years, had very poor signal the last few weeks before we moved to their Air Fibre package. No we sit with one of the worst installations we have seen, and no one seems to know when it will be sorted.

Sort out your customer service, all the reviews on here should actually chase away your business, as all of them are negative.