Worst after care service in SA

The call centre service of supersonic is absolutely rubish! I ordered a router more then 3 weeks ago... okay fine I first made the mistake of using the wrong reference number on the proof of payment. But I immediately called them in to inform them of the mistake and send the proof of payment. It took them 2 weeks to resolve this and dispatch my router. I finally got my router yesterday morning but my account wasn’t active. I called in to activate it they told me by this morning latest it would be fine. I just wasted R100 airtime speaking to a lady that wanted me to confirm my sim number, put the sim in a different phone. Telling me everything is active on her side but the light is still red. This is honestly pathetic service