Worst accounts department ever dealt with.

Let me describe Supersonic service to you so you don’t fall into their trap as I have done. After installation internet connection erratic and speeds variable, progressively getting worse until 4 months later there was no connection unless I called tech support and factory reset my router, thereafter I would have an unstable, very slow connection for maximum 5 hours until I repeated the reset process with tech support. 5.5 months after install, even remote support could not restore connection so after waiting 2 weeks with no connection a service team came to my home to repair my line. Thereafter connection OK but due to the unusable connection for 2 months I chose to only pay for 1.5 months (which was rather generous). I explained to Supersonic accounts the reason for my payment shortfall and told them to confirm with technical my almost non-existent usage. They said technical cannot do this because the usage logs are in my router and I would have to access my router (impossible as I do not know username and password, plus router had been factory reset many times as per their instructions). Accounts said they would sort it out anyway. Nothing done, they still billed me the outstanding R295 every month. I contacted them many times to try resolve payment, every time there was no previous record of this issue, but I was told it would be taken care of, but it never was, so I gave up. 1 year and 3 months later they cut my service due to outstanding R295 so I contact accounts to explain again for the umpteenth time. Worst customer service ever. Again there is no previous record of this issue. Then they check with technical who can all of a sudden check my usage logs and I get told because I had a connection (even though it ever worked) I must pay. Zero understanding or customer empathy or attempt to resolve issue amicably. The operator would just robotically repeat the payment process repeatedly like I was stupid and couldn’t understand it. Then when I request to speak someone else I am told the process cannot be changed by anyone in Supersonic. Like the company is run by a computer program which no human has the power to control. So then when I want to cancel my service I am told I have to pay for 1 and a half more months but with no connection. Plus clawback payment (fully understandable). What is not understandable is they refuse to give you even a ballpark figure (hundreds, thousands, tens of thousands) of what clawback amount is unless you cancel first. So now they hold me ransom to pay for a service which I never received.