Worse WIFI service in SA

This has been the worse service provider in the internet field. I have been having issues with my internet for the pass three months due to no internet but have to paid the service full every month. I work from home and have to buy date every day because my WIFI is not working. If you call the call Centre on +***7 you hold on for an hour for an agent and if you sent an WhatsApp you wait 3 hours. And with all the calls and msg there is no resolves to the problem. These are all the tickets i logged and still not resolved.: SST339429, SST339450, SST339429,SST331605,S*****258,S*****146,SST339450.SST339429,SST339426. After all these tickets I was informed last week on the 30th of April by Velo Xala that I need a new route which Velo logged with RAM and will be delivered within 3-5 days. Today on the 6th of May I called the call Centre and spoke to Thandeka Dlamine to follow up on this ticket (SST339426) and she informed that this was never logged by Velo on the 30th of April. Thandeka put me hold and requested this to be logged by the project management team of which Tyron Nadioo logged it on the 6th of May which means i need to wait another 3-5 working days for it to be delivery. I asked Thandeka if this can be escalated as it was an error on their side and she advised that she will escalate it with her Leader: Muneiwa Khauli. I need someone to have this resolved today.