Worse than Pathetic Service

If I could give a lower rating I definitely would. Our provider was Nepic, we were happy. Then supersonic bought our ISP, and since then it’s nothing but problems. We were just downgraded in line speed from a 50/50 line to a 10/10 line without any communication.... and when we query we get told it will be escalated?? To who??? I work from home, and in the current economic climate a stable internet connection is crucial. Their “call centre” is ridiculous and don’t even get me started on the whatsapp line - wrote a query a few days ago, still waiting on a response. I cannot afford to not have the speed I wanted, had and pay for. I am at the stage of getting the Consumer board involved that is how frustrated I am!