Worse than Home Affairs...

I initially requested an upgrade to a 100mbps/100mbps line on the 21st of June given that I was running a 50mbps/50mbps line at the exact same cost. Supersonic did not even have the decency to tell existing clients that they were offering a faster line speed at the same cost. After my call with their agent and a promise on their side to upgrade my contract to the better one, my contract was still not upgraded by the promised date. I whatsapped them on the 30th of June enquiring why the upgrade did not take place and was told that it would be done by the 3rd of July. A week later and still no upgrade. I kept testing my line and it came back with the same 50mbps/50mbps speed. After multiple calls, I was told that the network service provider still needed to upgrade my line speed on their side and that it would happen within 72 hours. This was on 7th of July. Between the 7th and the 18th of July, no change in line speed. .I kept waiting and querying for the rest of the month, but to no avail. By the 31st of July, my internet contract was suspended. After speaking to 6 different agents and asking for my internet to be reinstated, no resolution. I was told there was an issue with the none payment from my side, although Supersonic has a debit order running on my account. I was also told there was an issue that needed to be taken up with their project management team. I'd normally not be so adamant around contract upgrades, but I work from home and need a fast stable connection . On the 2nd of August I sent in a cancellation request and was told I would be contacted by someone from the cancellations department. I've called in asking them when I will get this call and I was told by the 31st of August (really??). Its two weeks later and I still have not spoken to anyone from the cancellation department. Supersonic is quick to sign you up, but when you require service or a resolution of a problem, then they are slow to act, if they act at all. With regards to cancellations, it feels like they deliberately make if difficult for people to cancel their contracts. Please just cancel my contract...and please get your cancellations department to follow up without having to give people the run around.