Worse service provider SUPERSONIC

I requested a relocation on the 24th of February and I was told that it will take 7 - 14 days. To date (18th March 2021) nothing is being done. I call them constantly and every time its escalated and nothing is done. I ask to speak to the manager and I am told that they will call me and they never do. Today I refused to drop the phone until I speak to one and she told me its not their problem but "Project Management"'s . This Project management has no number nor email. I believe this to be breach of contract by supersonic as I pay for a service and they do not provide the service. Don't even bother sending an email to their CEO he will never respond either. This is the worse service provider.